The Tabstore help pages

Ordering from Tab Healthcare is easy. Here is how it works:

1. Browse our catalogue and find the products you need. Use the search bar or filter by category to narrow things down.
2. Add to cart by clicking the Add to Cart button on any product. You can adjust quantities before checkout.
3. Check out when you are ready. Review your items, enter your shipping details, and choose a payment method.
4. Track your order from your account dashboard. We will send you a confirmation email with tracking information.

Need help finding something specific? Browse all products or email our team.

We offer flexible payment options to suit your needs:

• Credit / debit cards — Visa, Mastercard, and American Express accepted.
• Mobile money — M-Pesa and other regional mobile money services.
• Bank transfers — Direct bank deposit with instant confirmation.
• Invoice financing — For qualified healthcare facilities, we offer net-30 payment terms.

All prices are displayed in your selected currency. There are no hidden fees — what you see at checkout is what you pay. Start shopping.

We deliver to healthcare facilities across Africa and beyond:

• Standard delivery — 5 to 7 business days. Free on orders over $500.
• Express delivery — 2 to 3 business days. Available at checkout for an additional fee.
• Same-day delivery — Available in select cities for urgent medical supplies.

Every shipment includes full tracking. You will receive updates via email and SMS. If your order is delayed, contact our support team and we will sort it out.

We stand behind every product we sell:

• 30-day returns — Most items can be returned within 30 days of delivery for a full refund.
• Condition — Items must be in their original packaging and unused.
• Refund timeline — Refunds are processed within 5 business days after we receive the item.
• Exchanges — Need a different size or model? We will ship the replacement as soon as the return is in transit.

Start a return from your account dashboard or email us with your order number.

Your account is your command centre. Here is what you can do:

• Update your profile — Change your name, email, phone number, and delivery addresses.
• Security — Change your password, enable two-factor authentication, and review active sessions.
• Order history — View past orders, track current shipments, and download invoices.
• Saved payment methods — Store card details securely for faster checkout.

Your data is encrypted and never shared. Go to your account settings to manage your profile.

We make sure your equipment keeps working:

• Manufacturer warranty — Every product comes with a standard warranty. Terms vary by product category.
• Extended warranty — Purchase additional coverage at checkout for up to 3 years.
• Technical support — Our team of biomedical engineers is available by phone and email.
• Replacement parts — Order genuine parts for your equipment through your account.

Register your product after purchase to activate your warranty. Register now or contact support.

Some products require a valid prescription before we can ship them:

• Which items require a prescription? — Prescription medications, diagnostic devices, and certain surgical instruments.
• How to upload — During checkout, you will be prompted to upload your prescription documents.
• Verification — Our clinical team reviews your documents within 24 hours. We will notify you once approved.
• Questions? — If your prescription is not approved, we will explain why and guide you on the next steps.

Your documents are handled confidentially and securely. Email our prescriptions team with any questions.